How Callnovo Supports Multilingual Hiring with Hallo

50%

Estimated budget savings

5+

Languages assessed

INDUSTRY

Customer Experience / BPO

REGION

Global

COMPANY SIZE

1800+

HALLO PRODUCTS USED

Comprehensive Language Assessments

THE CHALLENGE

Assessing Language Skills Across a Global Talent Pool

For a global customer experience organization like Callnovo, language proficiency is an important part of identifying candidates who can effectively support customers across different markets.

Evaluating candidates across multiple language skills can be challenging when recruitment teams need to assess speaking, reading, writing, and listening while also supporting a wide variety of languages.

Callnovo needed an assessment solution that could provide comprehensive language testing while supporting the multilingual nature of its recruitment needs.

THE SOLUTION

Comprehensive Language Assessment in One Platform

Callnovo uses Hallo for Speaking, Reading, Writing, and Listening assessments, allowing the team to evaluate multiple aspects of a candidate’s language proficiency.

The platform’s broad language coverage was also an important factor in Callnovo’s decision to use Hallo.

“Wide range of language tests.”

Joanna Zhong, Callnovo

Today, Callnovo uses Hallo assessments across more than five languages, giving its recruitment team the flexibility to evaluate candidates for a diverse range of language requirements.

 

THE RESULTS

Supporting Multilingual Candidate Evaluation

With Hallo, Callnovo can assess candidates across more than five languages and evaluate four key language skills:

  • Speaking
  • Reading
  • Writing
  • Listening

This gives the recruitment team a more comprehensive view of candidates’ language capabilities rather than relying on a single skill or assessment format.

“Language assessment, including speaking, reading, writing, listening.”

Joanna Zhong, Callnovo

ESTIMATED 50% BUDGET SAVINGS

Reducing Assessment Costs

Callnovo estimates that using Hallo has helped save approximately 50% of its assessment budget.

This represents a significant potential efficiency for a business managing multilingual candidate assessments across multiple markets.

While speed and language coverage were key considerations, the financial efficiency of the solution has also contributed to the value Callnovo sees from Hallo.

A FAMILIAR AND EFFICIENT EXPERIENCE

A Seamless Transition

Callnovo’s assessment turnaround time with Hallo is less than 24 hours, which Joanna noted is almost the same as the platform the team previously used.

This means Callnovo can maintain a familiar evaluation timeline while benefiting from Hallo’s broader language assessment capabilities.

“Less than 24 hours, it’s almost the same as the platform we used before.”

Joanna Zhong, Callnovo

SUPPORTING A MULTILINGUAL WORKFORCE

For organizations operating across multiple markets, the ability to assess candidates in the languages they will actually use on the job is critical.

With assessments available across more than five languages, Hallo gives Callnovo the flexibility to support diverse recruitment requirements.

Combined with assessments covering speaking, reading, writing, and listening, this provides Callnovo with a comprehensive approach to evaluating language proficiency.

Hallo makes hiring international
employees effortless

80+

Languages

7,000,000+

Assessments per Year

160+

Countries

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