Terms of Service - Hallo - Learn Languages with AI Tutors

Terms of Service, and Privacy Policy - Language Assessments

Terms of Service – Language Assessments

Welcome to the services operated by Hallo, Inc., also known as “Hallo” consisting of the website available at hallo.ai, and its network of websites, software applications, or any other products or services offered by Hallo (the “ Hallo Services ”). Other services offered by Hallo may be subject to separate terms.

When using the Hallo Services, you will be subject to Hallo’s Terms of Service and Privacy Policy, and you be subject to additional guidelines or rules that are posted on the Hallo Services or made available to you, or applicable to specific services and features that are disclosed to you in connection with such services. Hallo may also offer certain paid services, which are subject to any terms or conditions that are disclosed to you in connection with such services.

The Terms of Service apply whether you are a user that registers an account with the Hallo Services or an unregistered user. You agree that by clicking “Sign Up” or otherwise registering, accessing or using the Hallo Services, you are entering into a legally binding agreement between you and Hallo regarding your use of the Hallo Services. You acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, do not access or otherwise use any of the Hallo Services.

When using or opening an account with Hallo on behalf of a company, entity, or organization (collectively, “Subscribing Organization”), you represent and warrant that you: (i) are an authorized representative of that Subscribing Organization with the authority to bind that organization to these Terms of Service and grant the licenses set forth herein; and (ii) agree to these Terms of Service on behalf of such Subscribing Organization.

1. Service Use

You may access and use the Services for your personal use or, if applicable, for the internal business purposes of your organization as permitted under any separate agreement with Licensor. You agree not to use the Services for any illegal or unauthorized purpose or in violation of any applicable laws or regulations. You are responsible for maintaining the security and confidentiality of any devices used to access the Services and preventing unauthorized access to the Services. You may not use the Services to infringe upon the intellectual property rights of any third party. Sharing or copying of content created or made available through the Services is strictly prohibited unless expressly permitted by Licensor or applicable law. All content created or made available through the Services, including user-generated content, belongs exclusively to Licensor. Any documentation or information provided with or obtained through the Services may only be used for purposes authorized by Licensor or the party directing your use of the Services.

2. Modification of these Terms of Service

Hallo may amend any of the terms of these Terms of Service by posting the terms. Your continued use of the Hallo Services after the effective date of the revised Terms of Service constitutes your acceptance of the terms.

3. Consent to data transmission

By using the Services, you consent to the transmission of standard device information and usage data to Hallo in accordance with its Privacy Policy below.

4. Ownership of user content and license

The Hallo Services are owned and operated by Hallo. Unless otherwise indicated, all content, information, and other materials on the Hallo Services including, without limitation, Hallo’s trademarks and logos, the visual interfaces, graphics, design, compilation, information, software, computer code (including source code or object code), services, text, pictures, information, data, sound files, any data or content generated through your use of the Services, including voice recordings and assessment data are protected by relevant intellectual property and proprietary rights and laws. Unless otherwise expressly stated in writing by Hallo, by agreeing to these Terms of Service you are granted a limited, non-sublicensable license (i.e. a personal and limited right) to access and use the Hallo Services for your personal use or internal business use only. You grant Hallo a non-exclusive, worldwide license to use, reproduce, modify, and distribute your user-generated content for the purpose of providing and improving the Services.

5. Restrictions on use

You may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Hallo Services or any part thereof, except and only to the extent that this activity is expressly permitted by the law of your jurisdiction of residence. Renting, selling, leasing, or lending the Services or any related information to third parties is prohibited. You may not use the Services to access unauthorized services, accounts, networks, or data.

6. Export compliance

You agree to comply with all domestic and international export laws and regulations applicable to the Services.

7. Disclaimer of warranties

The Services are provided “as is” without warranties of any kind, and Hallo disclaims all warranties, express or implied, including but not limited to fitness for a particular purpose and non-infringement.

8. Indemnification

You agree to indemnify and hold Hallo harmless from any claims, damages, or expenses arising from your use of the Services.

9. Governing law and jurisdiction

This Agreement is governed by the laws of the State of Utah, and any disputes shall be resolved in the state and federal courts of Utah.

10. Account security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

11. Attorney fees

In the event of any legal action related to this Agreement, the prevailing party shall be entitled to recover reasonable attorney fees and costs.

12. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Limitation of Liability and Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL HALLO OR THE HALLO PARTIES BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE HALLO SERVICES, THE CONTENT OR THE MATERIALS, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM HALLO, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO HALLO’S RECORDS, PROGRAMS OR SERVICES; AND (B) IN NO EVENT SHALL THE AGGREGATE LIABILITY OF HALLO, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE HALLO SERVICES EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE HALLO SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM OR ONE HUNDRED DOLLARS, WHICHEVER IS GREATER.

THESE LIMITATIONS OF LIABILITY ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY YOU BY REASON OF ANY PRODUCTS OR SERVICES SOLD OR PROVIDED ON ANY REFERENCE SITES OR OTHERWISE BY THIRD PARTIES OTHER THAN HALLO AND RECEIVED THROUGH OR ADVERTISED ON THE HALLO SERVICES OR RECEIVED THROUGH ANY REFERENCE SITES.

YOU ACKNOWLEDGE AND AGREE THAT HALLO HAS OFFERED THE HALLO SERVICES, USER CONTENT, MATERIALS AND OTHER CONTENT AND INFORMATION, SET ITS PRICES, AND ENTERED INTO THESE TERMS OF SERVICE IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND HALLO, AND THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND HALLO. HALLO WOULD NOT BE ABLE TO PROVIDE THE HALLO SERVICES TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

14. Applicable Law and Venue

(i) To the fullest extent permitted by applicable law, you and Hallo agree that if you are a Subscribing Organization or a consumer resident of a jurisdiction other than those in (ii) below, the following governing law and arbitration provision applies:

PLEASE READ THE FOLLOWING CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH HALLO AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM HALLO.

You and Hallo agree to arbitrate any dispute arising from these Terms of Service or your use of the Hallo Services, except that you and Hallo are not required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. You and Hallo agree that you will notify each other in writing of any dispute within thirty (30) days of when it arises. Notice to Hallo shall be sent to Hallo, Inc. You and Hallo further agree: to attempt informal resolution prior to any demand for arbitration; that any arbitration will occur in Utah County, Utah; that arbitration will be conducted confidentially by a single arbitrator; and that the state or federal courts in Utah County, Utah have exclusive jurisdiction over any appeals of an arbitration award and over any suit between the parties not subject to arbitration. Other than class procedures and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available in court. Any dispute between the parties will be governed by this Agreement and the laws of the State of Utah and applicable United States law, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction. Whether the dispute is heard in arbitration or in court, you and Hallo will not commence against the other a class action, class arbitration or other representative action or proceeding.

(ii) If you are a resident in any jurisdiction in which the provision in the section above is found to be unenforceable, then the following shall apply:

Any disputes, claims or causes of action arising out of or in connection with these Terms of Service will be governed by and construed under the laws of the jurisdiction of your residence.

15. Claims

YOU AND HALLO AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE HALLO SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

16. Miscellaneous

If we fail to exercise or enforce any right or provision of these Terms of Service, it will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by the relevant party.

If any provision of these Terms of Service or any Guidelines is held to be unlawful, void, or for any reason unenforceable, then that provision will be limited or eliminated from these Terms of Service to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.

These Terms of Service and related Guidelines, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Hallo without restriction. Any assignment attempted to be made in violation of this Terms of Service shall be void.

Upon termination of these Terms of Service, any provision which, by its nature or express terms should survive, will survive such termination or expiration, including, but not limited to the Sections above.

17. Entire Agreement

The Terms of Service, together with the Privacy Policy is the entire agreement between you and Hallo relating to the subject matter herein and will not be modified except in writing, signed or otherwise agreed to by both parties, or by a change to these Terms of Service made by Hallo as set forth in the Sections above.

Privacy Policy– Language Assessments

Your privacy is very important to us. We designed our data policy to make important disclosures about how you can use Hallo to share with others and how we collect and can use your content and information. We encourage you to read the data policy described at the end of the document, and to use it to help you make informed decisions.

We always seek to improve our Services to you, and that requires that we collect, store, share, and use information about you and your usage preferences. As we do so, we are committed to protecting your privacy and the security of your personal information and that of your customers.

In this Privacy Policy, we use the word “Data” to describe all the information we collect that relates to you and your use of our Services. Because of the nature of our Services, the term “Data” also includes the information, including personally identifiable information, you gather and process that you upload to the Services. We rely on your compliance with our Terms of Use.

The term “Data” does not apply to de-identified, anonymized, and aggregated data that may be derived from Data, that cannot be reasonably connected with any individual, (“De-identified Data”). We hold all rights in and may use De-identified Data for our own purposes in any manner and without attribution or compensation to any person.

We provide access to www.hallo.ai and the related software tools through which language abilities can be tested and assessed successfully. In this Privacy Policy, all tools and services made available in connection with our platform, including our website, web applications, tools, and any other services that we provide directly to you, whether now known or developed later, are included in the term “Services.”

1. Lawful basis for processing

Many jurisdictions require that we disclose to you the lawful basis for our processing of your Data throughout this Privacy Policy. In general, our lawful basis for processing your Data is based on your specific consent or your contract with us.

By accessing or using any of the Services or by otherwise interacting with us, you consent to our use of your Data as described in this Privacy Policy. If our processing of your Data is based on your consent, you may withdraw your consent at any time, and we will cease collecting your Data. However, in some cases, this may result in your inability to receive partial or full access to the Services, and your withdrawal of consent does not limit our ability to use the De-Identified Data for use by us in connection with our business efforts in the future. In addition, your withdrawal of consent may not prevent us from retaining and processing Data if we have gathered such Data pursuant to a different lawful basis or to preserve legal claims.

When you enter into an agreement with us, either by accessing the Services, by executing an agreement in hard copy, or by clicking “I Accept” or similar language online, we will process your Data for the purposes of fulfilling the terms of our contract with you. In that case, our processing of your Data is based on the contract, so your withdrawal of consent will only be effective after the purposes for processing these Data have been fulfilled and after we no longer have a legal obligation to keep these Data.

In all cases, we will comply with applicable law, and we will cease processing your Data after the legal right, obligation, or other lawful basis expires.

2. Intended users

The Services are directed to persons 18 years of age or older or of children 13 years of age or older who have a parent’s, legal guardian’s, or other caregiver’s consent. Other than for Data collected for the specific purpose of providing the Services to users, we do not knowingly collect Data from users who are under 13. If we become aware that we have gathered Data from a person under 13, except to provide the Services to such person, and except to the extent allowed or required by law, then we will attempt to delete such Data as soon as possible, subject to our obligations under applicable law. For K-12 clients, we do not gather any private information but use De-identified Data only.

3. Data information

Listed below are categories of Data we collect when you use our Services. We never sell your Data, and we always have a lawful basis for gathering the Data. Regardless, we never use the Data for any purpose other than the purpose for which we gathered the Data in the first place, unless we get your prior explicit consent.

Registration data may consist of the name and email address, or other information you provide us using the Services, both when you register for the Services and thereafter. Registration Data also includes your client type, and other applicable registration information, if any. For K-12 clients, we use De-identified Data for registration.

Our lawful basis for processing registration data is our contract with you and your consent. We can only provide certain of the Services to you if we have the registration data, so we need to store and access that registration data during the term of our contract. Even when the registration data is not critically necessary to the provision of the Services, we may still process that registration data to facilitate our contractual interactions with you.

Registration data is accessible generally only to us and to you. We use registration data to provide the Services to you. At times, we will share the registration data with other third parties at your request. We will never share your password with any third party.

4. Your rights regarding your data

Under applicable data protection, privacy, and other laws, you have certain rights concerning your access and control of your Data. These rights include: Access, Correction, Update, or Deletion: You have the right to access, correct, update, or request deletion of your Data. You can object to processing or restrict the processing of your Data. However, please note that exercising this right may limit or eliminate our ability to provide you with the Services. You have the right to request the portability of your Data. You can submit a complaint to any applicable regulatory authority about our processing activities. You have the right to limit the use, disclosure, and restriction of sensitive personal information. Please note that exercising any of these rights may limit or eliminate our ability to provide you with the Services, and we may terminate the Services accordingly. We will strive to comply with your request(s) as soon as reasonably practicable and at least as required by applicable law.

A. Privacy for EU/UK Residents

The General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), effective in Europe since May 25, 2018, mandates that we transparently describe to data subjects the data we collect and how we utilize it. This Privacy Policy fulfills that requirement.

While we are based in the United States, by accessing or using our Services or providing information to us, you acknowledge that your data will be processed, transferred, and stored in the United States.

Considering the nature of our Services, we typically act as a “Controller” as defined under the GDPR.

Pursuant to the GDPR, residents of the EU (and the European Economic Area, as applicable) have the right to ascertain whether we maintain personal information concerning them in the United States. Upon request, we will provide access to the Data we hold about you.

Moreover, if you are a resident of the United Kingdom (“UK”), to the extent the GDPR, as incorporated into UK law pursuant to the European Union (Withdrawal) Act 2018, differs from the GDPR, we will adhere to all supplemental requirements under the UK GDPR, and you retain all rights as a UK citizen under the UK GDPR.

B. Privacy for California Residents

California introduced the California Consumer Privacy Act (“CCPA”) at the beginning of 2020, followed by the California Privacy Rights Act (“CPRA”), portions of which took effect on January 1, 2022. We adhere to the CCPA and CPRA requirements to the extent they apply to us.

If you are a California resident, you have the right to request the exercise of your rights for any Data we have processed in the 12 months preceding your request. This covers categories, sources, purposes, and, if applicable, third parties with whom we share the Data. Furthermore, you can exercise any of your rights free of discrimination; for instance, we cannot adjust the price or quality of our Services based on your exercise of rights.

Given the nature of our Services, we typically operate as a “business” as defined under the CCPA and CPRA.

C. Privacy for Canada Residents

To meet the strict laws and regulations for Canadian organizations, we use databases in Montréal and Toronto for storage, and you have the right to request the exercise of your rights for any Data we have processed.

D. Privacy for Other Jurisdictions

We strive to comply with all data protection and privacy laws in applicable jurisdictions, to the extent such laws apply to us and our Services. We strive to be transparent about our data processing activities and have disclosed our practices throughout this Privacy Policy.

6. Security

The security of your Data is of utmost importance to us. Our technical, contractual, administrative, and physical security measures are designed to protect the Data you provide to us. We have implemented procedures to limit the dissemination of your Data to only designated staff necessary to carry out the stated purposes we have communicated to you.

7. Third-party policies

You may access third-party websites, tools, services, or products via a link on our website or through our tools. Please note that the privacy policies of these third parties are not under our control and may differ from ours. The use of any Data you provide to third parties will be governed by their privacy policy or your independent agreement with them. If you have any doubts about the privacy of the information you are providing to a third party, we recommend contacting them directly for more information or to review their privacy policy. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including those operating any offerings, sites, or other products and Services used in connection with the Services. Inclusion of a link does not imply endorsement by us or our affiliates.

8. Data retention

We will retain your Data for as long as necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain Data to prevent fraud or future abuse, for legitimate business purposes, such as analysis of De-Identified Data, account recovery, or as required by law. All retained information will remain subject to the terms of this Privacy Policy.

9. Amendment of this privacy policy

We retain the prerogative to modify this Privacy Policy at our discretion. Unless explicitly stated otherwise, the most recent version of this Privacy Policy governs all data in our possession regarding you and your account. We advise you to retain a printed copy of this Privacy Policy for your records and periodically review it to stay informed of any alterations. Your ongoing utilization of the Services implies your acknowledgment and acceptance of any revisions made.

If you have any questions or concerns about the Privacy Policy, please email us at support@hallo.ai.

Terms of Service, and Privacy Policy - Language Learning

Terms of Service – Language Learning

1. Introduction; Your Agreement to these Terms of Service.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A BINDING CONTRACT. Welcome to the services operated by Hallo, Inc., also known as “Hallo” consisting of the website available at hallo.ai, and its network of websites, software applications, or any other products or services offered by Hallo (the “ Hallo Services ”). Other services offered by Hallo may be subject to separate terms.

When using the Hallo Services, you will be subject to Hallo’s Privacy Policy, and you be subject to additional guidelines or rules that are posted on the Hallo Services or made available to you, or applicable to specific services and features that are disclosed to you in connection with such services. Hallo may also offer certain paid services, which are subject to any terms or conditions that are disclosed to you in connection with such services. All such terms and guidelines (the “Guidelines”) are incorporated into these Terms of Service by reference.

The Terms of Service apply whether you are a user that registers an account with the Hallo Services or an unregistered user. You agree that by clicking “Sign Up” or otherwise registering, downloading, accessing or using the Hallo Services, you are entering into a legally binding agreement between you and Hallo regarding your use of the Hallo Services. You acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, do not access or otherwise use any of the Hallo Services.

2. Privacy Policy

Your privacy is important to Hallo. Please see our Privacy Policy for information relating to how we collect, use, and disclose your personal information below in the document.

3. Account

Hallo permits you to register for and log on to the Hallo Services via certain third party services. The third party’s collection, use and disclosure of your information will be subject to that third party service’s privacy policy. Further information about how Hallo collects, uses and discloses your personal information when you link your Hallo account and with your account on any third party service can be found in our Privacy Policy.

4. Use of Devices and Services

Access to the Hallo Services may require the use of your personal computer or mobile device, as well as communications with or use of space on such devices. You are responsible for any Internet connection or mobile fees and charges that you incur when accessing the Hallo Services.

5. Modification of these Terms of Service

6. License

The Hallo Services are owned and operated by Hallo. Unless otherwise indicated, all content, information, and other materials on the Hallo Services (excluding User Content, set out in Section 8 below), including, without limitation, Hallo’s trademarks and logos, the visual interfaces, graphics, design, compilation, information, software, computer code (including source code or object code), services, text, pictures, information, data, sound files, other files and the selection and arrangement thereof (collectively, the “Materials”) are protected by relevant intellectual property and proprietary rights and laws. All Materials contained on the Hallo Services are the property of Hallo or its subsidiaries or affiliated companies and/or third-party licensors. Unless otherwise expressly stated in writing by Hallo, by agreeing to these Terms of Service you are granted a limited, non-sublicensable license (i.e. a personal and limited right) to access and use the Hallo Services for your personal use or internal business use only.

Hallo reserves all rights not expressly granted in these Terms of Service. This license is subject to these Terms of Service and does not permit you to engage in any of the following: (a) resale or commercial use of the Hallo Services or the Materials; (b) distribution, public performance or public display of any Materials; (c) modifying or otherwise making any derivative uses of the Hallo Services or the Materials, or any portion of them; (d) use of any data mining, robots or similar data gathering or extraction methods; (e) downloading (except page caching) of any portion of the Hallo Services, the Materials, or any information contained in them, except as expressly permitted on the Hallo Services; or (f) any use of the Hallo Services or the Materials except for their intended purposes. Any use of the Hallo Services or the Materials except as specifically authorized in these Terms of Service, without the prior written permission of Hallo, is strictly prohibited and may violate intellectual property rights or other laws. Unless explicitly stated in these Terms of Service, nothing in them shall be interpreted as conferring any license to intellectual property rights, whether by estoppel, implication or other legal principles. Hallo can terminate this license at any time, without notice, including where we reasonably consider that: (a) your use of the Hallo Services violates these Terms of Service or applicable law; (b) you fraudulently use or misuse the Hallo Services; or (c) we are unable to continue providing the Hallo Services to you due to technical or legitimate business reasons.

7. Prohibited Conduct

YOU AGREE NOT TO violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while on the Hallo Services.

You agree that you will comply with these Terms of Service and Hallo’s Community Guidelines and will not:

create, upload, transmit, distribute, or store any content that is inaccurate, unlawful, infringing, defamatory, obscene, pornographic, invasive of privacy or publicity rights, harassing, threatening, abusive, inflammatory, or otherwise objectionable;
impersonate any person or entity, falsely claim an affiliation with any person or entity, or access the Hallo Services accounts of others without permission, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the Hallo Services, or perform any other similar fraudulent activity;
make unsolicited offers, advertisements, proposals, or send junk mail or spam to users of the Hallo Services, including, without limitation, unsolicited advertising, promotional materials, or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, petitions for signatures, or any of the preceding things related to promotional giveaways (such as raffles and contests), and other similar activities;
harvest or collect the email addresses or other contact information of other users from the Hallo Services;
defame, harass, abuse, threaten or defraud users of the Hallo Services, or collect, or attempt to collect, personal information about users or third parties without their consent;
remove, circumvent, disable, damage or otherwise interfere with security-related features of the Hallo Services or User Content, features that prevent or restrict use or copying of any content accessible through the Hallo Services, features that enforce limitations on the use of the Hallo Services or User Content, or delete the copyright or other proprietary rights notices on the Hallo Services or User Content;
reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Hallo Services or any part thereof, except and only to the extent that this activity is expressly permitted by the law of your jurisdiction of residence;
modify, adapt, translate or create derivative works based upon the Hallo Services or any part thereof, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation;
interfere with or damage operation of the Hallo Services or any user’s enjoyment of them, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code;
relay email from a third party’s mail servers without the permission of that third party;
access any website, server, software application, or other computer resources owned, used and/or licensed by Hallo, including but not limited to the Hallo Services, by means of any robot, spider, scraper, crawler or other automated means for any purpose, or bypass any measures Hallo may use to prevent or restrict access to any website, server, software application, or other computer resources owned, used and/or licensed Hallo, including but not limited to the Hallo Services;
manipulate identifiers in order to disguise the origin of any User Content transmitted through the Hallo Services;
interfere with or disrupt the Hallo Services or servers or networks connected to the Hallo Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Hallo Services; use the Hallo Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Hallo Services, or that could damage, disable, overburden or impair the functioning of the Hallo Services in any manner;
use or attempt to use another user’s account without authorization from that user and Hallo;
attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of the Hallo Services that you are not authorized to access;
attempt to indicate in any manner that you have a relationship with us or that we have endorsed you or any products or services for any purpose; and
use the Hallo Services for any illegal purpose, or in violation of any local, state, national, or international law or regulation, including, without limitation, laws governing intellectual property and other proprietary rights, data protection and privacy.
Hallo takes no responsibility and assumes no liability for any User Content or for any loss or damage resulting therefrom, nor is Hallo liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter when using the Hallo Services. Your use of the Hallo Services is at your own risk. In addition, these rules do not create any private right of action on the part of any third party or any reasonable expectation that the Hallo Services will not contain any content that is prohibited by such rules.

Hallo is not liable for any statements or representations included in User Content. Hallo does not endorse any User Content, opinion, recommendation, or advice expressed therein, and Hallo expressly disclaims any and all liability in connection with User Content. To the fullest extent permitted by applicable law, Hallo reserves the right to remove, screen or edit any User Content posted or stored on the Hallo Services at any time and without notice, including where such User Content violates these Terms of Service or applicable law, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Hallo Services at your sole cost and expense. Any use of the Hallo Services in violation of the foregoing violates these Terms of Service and may result in, among other things, termination or suspension of your rights to use the Hallo Services.

8. Respecting Copyright

Hallo respects the intellectual property of others and follows the requirements set forth in the Digital Millennium Copyright Act (“DMCA”) and other applicable laws. If you are a copyright owner or agent thereof and believe that content posted on the Hallo Services infringes upon your copyright, please contact us and submit a notice.

9. Trademarks

HALLO, the Hallo logos, and any other product or service name, logo, or slogan used by Hallo, and the look and feel of the Hallo Services, including all page headers, custom graphics, button icons and scripts, are trademarks or trade dress of Hallo, and may not be used in whole or in part in connection with any product or service that is not Hallo’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hallo, without our prior written permission. Any use of these trademarks must be in accordance with any guidelines that Hallo may provide you from time to time.

All other trademarks referenced in the Hallo Services are the property of their respective owners. Reference on the Hallo Services to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by us or any other affiliation.

10. Third Party Content

In addition to the User Content, Hallo may provide other third party content on the Hallo Services (collectively the “Third-Party Content”). Hallo does not control or endorse any Third-Party Content and makes no representation or warranties of any kind regarding the Third-Party Content, including without limitation regarding its accuracy or completeness. Please be aware that we do not create Third Party Content, update, or monitor it. Therefore we are not responsible for any Third Party Content on the Hallo Services.

You are responsible for deciding if you want to access or use third party websites or applications that link from the Hallo Services (“Reference Sites”). Hallo does not control or endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites, and makes no representations or warranties of any kind regarding the Reference Sites. In addition, your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Hallo Services are solely between you and such advertiser. Access and use of Reference Sites, including the information, materials, products, and services on or available through Reference Sites is solely at your own risk.

11. Idea Submission

By submitting ideas, suggestions, documents, and/or proposals (“Submissions”) to Hallo or its employees, you acknowledge and agree that Hallo shall be entitled to use or disclose such Submissions for any purpose in any way without providing compensation or credit to you.

12. Termination

To the fullest extent permitted by applicable law, Hallo reserves the right, without notice and in our sole discretion, to terminate your license to use the Hallo Services (including to post User Content), and to block or prevent your future access to and use of the Hallo Services, including where we reasonably consider that: (a) your use of the Hallo Services violates these Terms of Service or applicable law; (b) you fraudulently use or misuse the Hallo Services; or (c) we are unable to continue providing the Hallo Services to you due to technical or legitimate business reasons. This includes the ability to terminate or to suspend your access to any purchased products or services, including any subscriptions. To the fullest extent permitted by applicable law, your only remedy with respect to any dissatisfaction with (i) the Hallo Services, (ii) any term of these Terms of Service, (iii) any policy or practice of Hallo in operating the Hallo Services, or (iv) any content or information transmitted through the Hallo Services, is to terminate your account and to discontinue use of any and all parts of the Hallo Services.

13. Disputes

You agree to indemnify, defend, and hold harmless Hallo, its affiliated companies, contractors, employees, agents and its third-party suppliers, licensors, and partners from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of the Hallo Services, any User Content you post, store or otherwise transmit in or through the Hallo Services, your violation of the rights of any third party, any violation by you of these Terms of Service, or any breach of the representations, warranties, and covenants made by you herein. Hallo reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Hallo, and you agree to cooperate with Hallo’s defense of these claims. Hallo will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. The foregoing indemnity includes, without limitation, any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your Promotions or User Content.

14. Disclaimers; No Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) THE HALLO SERVICES AND THE CONTENT AND MATERIALS CONTAINED THEREIN ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY HALLO; (B) HALLO, AND ITS AFFILIATES, PARTNERS, AND SUPPLIERS (“HALLO PARTIES”) DISCLAIM ALL OTHER WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE HALLO SERVICES, INCLUDING ANY INFORMATION, CONTENT OR MATERIALS CONTAINED THEREIN; (C) HALLO DOES NOT REPRESENT OR WARRANT THAT CONTENT OR MATERIALS ON THE HALLO SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE; (D) HALLO IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO TEXT OR PHOTOGRAPHY; AND (E) WHILE HALLO ATTEMPTS TO MAKE YOUR ACCESS AND USE OF THE HALLO SERVICES SAFE, HALLO CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE HALLO SERVICES OR OUR SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, AND THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM HALLO OR THROUGH THE HALLO SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. YOU EXPRESSLY ACKNOWLEDGE THAT AS USED IN THIS SECTION 15, THE TERM “HALLO” INCLUDES HALLO’S OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS AND SUBCONTRACTORS.

15. Limitation of Liability and Damages

16. Applicable Law and Venue

PLEASE READ THE FOLLOWING CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH HALLO AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM HALLO.

(ii) If you are a resident in any jurisdiction in which the provision in the section above is found to be unenforceable, then the following shall apply:

Any disputes, claims or causes of action arising out of or in connection with these Terms of Service will be governed by and construed under the laws of the jurisdiction of your residence.

Any disputes, claims or causes of action arising out of or in connection with these Terms of Service shall be resolved by competent civil courts within your jurisdiction of residence.

17. Claims

18. Miscellaneous

19. Entire Agreement

The Terms of Service, together with the Privacy Policy and the Guidelines is the entire agreement between you and Hallo relating to the subject matter herein and will not be modified except in writing, signed or otherwise agreed to by both parties, or by a change to these Terms of Service or Guidelines made by Hallo as set forth in the Sections above

Privacy Policy – Language Learning

1. Sharing Your Content and Information

For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Hallo (IP License). This IP License ends when you delete your IP content or your account.

When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).

When you use an application, the application may ask for your permission to access your content and information. We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information.

You are allowing everyone to access and use your profile information, and to associate it with you (i.e., your name and profile picture).

We always appreciate your feedback or other suggestions about Hallo, but you understand that we may use your feedback or suggestions without any obligation to compensate you for them (just as you have no obligation to offer them).

2. Registration and Account Security

Hallo users provide their information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account:

You will not provide any false personal information on Hallo (profile picture, name, country, location/time zone, language, language level, and personal information).
You will not create an account for anyone other than yourself without permission.
You will not create more than one personal account.
If we disable your account, you will not create another one without our permission.
You will not use Hallo for your own commercial gain.
You will not use Hallo if you are a convicted sex offender.
You will keep your contact information accurate and up-to-date.
You will not share your password (or in the case of developers, your secret key), let anyone else access your account, or do anything else that might jeopardize the security of your account.
You will not transfer your account (including any Page or application you administer) to anyone without first getting our written permission.

If you select a username or similar identifier for your account, we reserve the right to remove or reclaim it if we believe it is appropriate (such as when a trademark owner complains about a username that does not closely relate to a user’s actual name).

4. About Advertisements and Other Commercial Content Served or Enhanced by Hallo

Our goal is to deliver advertising and other commercial or sponsored content that is valuable to our users and advertisers. In order to help us do that, you agree to the following:

You give us permission to use your name, profile picture, content, and information in connection with commercial, sponsored, or related content served or enhanced by us. This means, for example, that you permit a business or other entity to pay us to display your name and/or profile picture with your content or information, without any compensation to you. If you have selected a specific audience for your content or information, we will respect your choice when we use it.

5. Special Provisions Applicable to Software

If you download or use our software, such as a stand-alone software product, an app, or a browser plugin, you agree that from time to time, the software may download and install upgrades, updates and additional features from us in order to improve, enhance, and further develop the software.

You will not modify, create derivative works of, decompile, or otherwise attempt to extract source code from us, unless you are expressly permitted to do so under an open source license, or we give you express written permission.

5. Amendments

We’ll notify you before we make changes to these terms and give you the opportunity to review and comment on the revised terms before continuing to use our Services.

If we make changes to policies, guidelines or other terms referenced in or incorporated by this Statement, we may provide notice on the Terms of Service Page.

Your continued use of Hallo Services, following notice of the changes to our terms, policies or guidelines, constitutes your acceptance of our amended terms, policies or guidelines.

6. Data Policy

Hallo collects the content and other information you provide when you use our services, including when you sign up for an account, create, and communicate with others via chat, audio, or video. We also collect information about how you use our services, such as the types of content you view or engage with, whom you audio/video call with, or the frequency and duration of your activities.

We collect information about the people you are connected to and how you interact with them. We also collect contact information you provide if you upload, sync or import this information (such as an address book) from a device.

Furthermore, we collect information from or about the computers, phones, or other devices where you install or access our services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information we collect:

Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
We are passionate about creating engaging and customized experiences for our users. We use all of the information we have to help us provide and support our Services.
We are able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services and the people or things you’re connected to and interested in on and off our services.
We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
We use the information we have to improve our advertising and measurement systems, so we can show you relevant ads on and off our services and measure the effectiveness and reach of ads and services.
We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption and machine learning.
If the ownership or control of all or part of our services or their assets changes, we may transfer your information to the new owner.
We work with third party companies who help us provide and improve our services or who use advertising or related products, which makes it possible to operate our company and provide as much free services as possible to language learners all around the world.
We want our advertising to be as relevant and interesting as the other information you find with our services on Hallo. With this in mind, we use all of the information we have about you to show you relevant ads. We do not share information that personally identifies you (personally identifiable information is information like name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners unless you give us permission. We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you.
We transfer information to vendors, service providers, and other partners who globally support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting academic research and surveys. These partners must adhere to strict confidentiality obligations in a way that is consistent with this Data Policy and the agreements we enter into with them.

Users can delete all data related to their accounts by deleting their accounts on the platform or request data deletion by emailing support@hallo.ai. We will never sell your information as that is unlawful. At anytime, you can request the information that Hallo has on file of you and the devices you use by emailing support@hallo.ai.

7. Firebase

We use Firebase as our backend server. Below you can find the Privacy Policy and Terms of Service of Firebase and its services by clicking on the link below. The Firebase Services we use are Google Analytics for Firebase, Firebase Realtime Database, Firebase Hosting, Cloud Functions for Firebase, Cloud Firestore, Cloud Storage for Firebase, Firebase Authentication, Firebase Test Lab, Firebase Crash Reporting, Firebase Performance Monitoring, Firebase Cloud Messaging, Firebase Dynamic Links, Firebase Remote Config, Firebase A/B Testing, Firebase Invites, Firebase Predictions, ML Kit for Firebase, FireBase App Indexing, Crashlytics, AdWords and AdMob.

https://firebase.google.com/terms/?utm_source=email&utm_medium=email&utm_campaign=firebase_gdpr

Link to Firebase Privacy Policy:

https://www.firebase.com/terms/privacy-policy.html

If you have any questions or concerns about the Terms and Conditions and Privacy Policy above, please email us at support@hallo.ai.