How Hallo Helps Transform Multilingual Candidate Assessment
50%
Estimated budget savings
MULTILINGUAL
Expanded access to niche and hard-to-source languages
INDUSTRY
Online Travel / Travel Technology
REGION
Singapore
COMPANY SIZE
43000+
HALLO PRODUCTS USED
Language Assessments
THE CHALLENGE
Finding Qualified Language Assessors for Global Hiring
For a global organization like Trip.com Group, language proficiency can be an important requirement when hiring talent to support customers and operations across different markets.
Before Hallo, Trip.com Group relied on face-to-face language tests conducted in the office as part of the interview process.
Candidates would typically complete a verbal language assessment lasting around 10–15 minutes, conducted by an available employee who spoke the candidate’s native language.
While this approach allowed the team to evaluate candidates directly, it created several challenges.
Finding employees who were fluent in the required language—particularly for niche languages—could require significant effort. The process also depended on employee availability and only covered verbal communication, without a written assessment component.
As the volume and diversity of language requirements increased, Trip.com Group needed a more scalable and flexible way to evaluate candidates.
THE SOLUTION
A Flexible Language Assessment Platform
Trip.com Group chose Hallo because of its extensive language library and flexible assessment combinations.
The ability to combine different languages and assessment components gave the team greater flexibility to build assessments around its specific hiring requirements.
“Hallo has an extensive language library and flexible test combinations.”
— Jingran Shu, Trip.com Group
The platform also offered a significant cost advantage compared with other assessment solutions, making it an attractive option for supporting multilingual recruitment at scale.
“Hallo offers a vast language library as well as flexible combinations—both in languages and test components. Additionally, Hallo has a significant cost advantage compared with other platforms.”
— Jingran Shu, Trip.com Group
EXPANDING ACCESS TO LANGUAGES
From Finding Native Speakers to On-Demand Assessment
One of the biggest changes for Trip.com Group has been the ability to assess candidates across a much broader range of languages.
Previously, the team had to spend considerable effort finding interviewers who were fluent in the required language, particularly when recruiting for less commonly spoken or niche languages.
With Hallo’s extensive language library, the team has significantly expanded its assessment options without having to rely on finding an available internal interviewer for every language requirement.
“Compared to before, this has significantly expanded our options, as we previously had to put a lot of effort into finding interviewers who were fluent in these languages—especially niche languages.”
— Jingran Shu, Trip.com Group
THE RESULTS
From Individual Interviews to Scalable Assessments
The biggest operational change has been how Trip.com Group manages candidate language testing.
Previously, each candidate completed an individual, face-to-face language test in the office. The process took approximately 10–15 minutes per candidate and required an employee who spoke the relevant language to conduct the assessment.
With Hallo, Trip.com Group can now send assessments to a large number of candidates simultaneously, allowing candidates to complete them at their convenience.
This removes the need to coordinate individual face-to-face language interviews and significantly reduces the amount of employee time required to administer assessments.
“Now, we can send assessments to a large number of candidates simultaneously to complete at their convenience. This not only saves us a substantial amount of time but also frees up significant workforce resources.”
— Jingran Shu, Trip.com Group
THE BOTTOM LINE
For Trip.com Group, multilingual candidate assessment previously depended heavily on finding employees who could conduct face-to-face interviews in the required language.
Hallo has transformed that process into a more scalable, flexible, and resource-efficient approach.
With an extensive language library, flexible assessment combinations, and the ability to assess large numbers of candidates simultaneously, Trip.com Group can support a much broader range of language requirements while reducing the operational burden on its workforce.
With estimated savings of 50% or more, Hallo is helping Trip.com Group make multilingual assessment more accessible, scalable, and cost-effective.
Hallo makes hiring international
employees effortless
80+
Languages
7,000,000+
Assessments per Year
160+
Countries
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